Flamingo has secured $4.5 million in seed funding to grow an AI-powered IT and security platform built for managed service providers, the Miami-based company announced. Vertex Ventures led the round, which brings Flamingo's total capital raised to $6.7 million after a $2.2 million pre-seed investment in October 2025. The company is offering its OpenFrame platform as a way for MSPs to replace scattered technology stacks with open-source infrastructure paired with AI agents that handle IT and security tasks automatically.
The platform has attracted 400 MSPs to its beta program, which together oversee 10,000 endpoints, while another 2,500 MSPs sit on a waitlist. OpenFrame Core, the infrastructure component, pulls together 19 IT and security product categories through a shared API and data layer, covering remote monitoring and management, mobile device management, monitoring, automation, remote access, patch management, security monitoring, and ticketing. The Agentic MSP layer includes two AI agents: Fae tackles end-user needs like password resets, device performance troubles, and software requests, while Mingo focuses on technician and fleet tasks such as backups, policy setup, scripts, and incident response. Flamingo is charging $1 per device monthly with 10 million AI tokens included, or $0.80 per device monthly with 25 million tokens under yearly billing.
"Instead of adding another AI assistant to an existing stack, we're rebuilding the infrastructure layer and putting agents directly into it, so they can actually close tickets," Flamingo founder and CEO Michael Assraf said. "Mingo can even hunt down and fix issues before a ticket exists." Vertex Ventures General Partner Tami Bronner noted that pairing lower-cost open infrastructure with agents that perform operational tasks could "fundamentally change the economics of IT." She added that the traction Flamingo has already gained, combined with enthusiasm from people running IT daily, offers strong evidence the market is prepared for this change.
For managed service providers, Flamingo's argument extends beyond cutting software expenses. The company believes that automating repetitive operational work could let providers handle more endpoints and clients without growing headcount at the same rate. That economics-driven approach attracted Vertex Ventures in this funding round, according to the company. Bronner emphasized that as IT becomes critical for AI adoption, the stack itself must evolve, and she credited Michael Assraf and his team with combining a bold vision for IT's future with a practical grasp of how it actually works on the ground. The ability to eliminate tickets before they're even created, rather than simply responding faster to existing requests, represents a shift in how MSP labor gets deployed and what productivity benchmarks look like. If agents can genuinely shoulder the routine burden, the question becomes whether providers reinvest saved hours into higher-margin services or simply compress pricing to win share—a fork in the road that will define which MSPs grow margin and which race to the bottom.