In-depth it services analysis and news for business executives.
Shield Technology's AI benchmarks show top models resolve only 61.5% of complex IT tickets, highlighting gaps in following customer instructions and forcing MSPs to reconsider automation strategies and technician roles.
15h ago
AI-exposed tech jobs saw 46% pay growth since 2021 versus 25% for other roles, but burnout doubled and women represent only 26% of AI hires.
1d ago
University of Manchester researchers find AI adoption hasn't yet delivered forecast productivity gains despite widespread use, citing upfront costs and gaps between task-level improvements and organization-wide outcomes.
1d ago
Gartner's 2026 survey of 697 AI leaders shows 67% find bias monitoring difficult as CIOs struggle to explain algorithmic decisions to auditors, revealing traditional frameworks can't audit unpredictable AI systems.
1d ago
Muse Technologies, founded by former NASA CIO Dr. Linda Cureton, launches defense contractor service addressing documentation failures that have cost companies millions in cybersecurity compliance settlements.
1d ago
Anthropic's engineering manager ended coding interviews, saying AI outperforms humans, but ZipRecruiter data shows 62.5 percent of tech employers still require formal skill tests on applications.
1d ago
Anduril now commits its 2027 laptop will meet the 65% US component threshold, reversing its initial uncertainty after two days of questions about domestic manufacturing claims.
2d ago
Datadog's Scout model investigates production alerts at 25% the cost of Claude Fable 5.1. Built on GLM-5.3 Flash, it runs inside Bits Investigation, diagnosing failures before engineers respond.
2d ago
Platform teams rebuild identical Kubernetes controllers thousands of times to wire objects together. Kro proposes shared composition primitives, moving to Kubernetes SIG Cloud Provider in September 2025 as reusable machinery.
2d ago
